Refunds and Shipping

 

Returns
Our refund policy is 30 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sweetcharmelegance@gmail.com and send your item to: 111 asbury street south hamilton ma United States 01982.

Shipping
Our products are shipped within 2-3 Days using the following carriers: USPS and FEdEx, when applicable. To return your product, you should mail your product to:111 asbury street, south hamilton ma United States 01982. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

 

 

 

Refunds and Shipping

 

Refunds
Our refund policy is 30 days. Unfortunately, we can’t offer you a refund or exchange after this period. To be eligible for a return, Jewelry must be returned unworn and in its original condition to receive a full refund.  It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please mail your product to 15 DALE STREET, PO BOX 3033, GLOUCESTER, MA 01930. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

Depending on where you live,  the time it takes for your exchanged product to reach you may vary. We will send you an email with tracking info. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance as we can not guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

***WE RESERVE THE RIGHT TO EXERCISE DISCRETION TO DENY REFUND DUE TO THE CONDITION OF THE JEWELRY***

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sweetcharms@sweetcharmelegance.com and send your item to 15 DALE STREET PO BOX 3033, GLOUCESTER, MA 01930


Shipping
Our products are shipped within 5-10 Business Days using the following carriers: USPS and FedEx, when applicable. International Orders may take up to 14-20 Business days to ship.